Ordering & Availability

Are your pieces ready to ship?

Our collections include both ready-to-wear pieces and made-to-order designs. Availability is noted on each product page.

What is the difference between ready-to-wear and made-to-order?

Ready-to-wear pieces are available for immediate purchase. Made-to-order designs are crafted specifically for you after your order is placed.

Do you offer customizations?

Yes. Select designs can be customized in color, length, sleeve style, or other details. Please contact us to discuss your vision.

Do you create fully custom designs?

Yes. We offer bespoke design services for clients seeking a one-of-a-kind creation tailored exclusively to them.

Sizing & Fit

How do I choose the right size?

Each product includes a size guide. If you are between sizes or need assistance, we are happy to provide personalized guidance.

Can you make adjustments to my measurements?

For made-to-order and bespoke pieces, we can accommodate specific measurements to achieve the best possible fit.

What if I am unsure about taking my measurements?

Our team can guide you through the measuring process and answer any questions before your order is placed.

Craftsmanship & Materials

Where are your pieces designed?

Every HEBA ELKADY design is created in Canada and reflects a commitment to timeless elegance, craftsmanship, and refined detail.

Are your pieces handmade?

Many of our designs involve extensive hand-finishing, embroidery, beadwork, and couture techniques performed by skilled artisans.

Why do handcrafted pieces require additional production time?

Exceptional craftsmanship takes time. Each piece is carefully constructed and finished with meticulous attention to detail to ensure the highest quality.

Shipping

Do you ship internationally?

Yes. We proudly ship to clients worldwide.

How long will my order take to arrive?

Delivery times vary depending on whether the piece is ready-to-wear, made-to-order, or bespoke. Estimated timelines are provided at checkout or during consultation.

Will I receive tracking information?

Yes. Once your order has shipped, you will receive tracking details via email.

Returns & Exchanges

Do you accept returns?

Because many of our pieces are made-to-order and crafted in limited quantities, all sales are final.

Why are returns not accepted?

Each design is carefully produced with exceptional attention to detail, and many pieces are created specifically for the client. This allows us to maintain the exclusivity and craftsmanship of every garment.

What if my order arrives damaged?

If your order arrives damaged or there is an issue with your shipment, please contact us within 48 hours of delivery and we will assist you promptly.

Couture & Private Appointments

How does the couture process work?

Our couture process begins with a consultation where we discuss your vision, occasion, preferences, and measurements. From there, a design is developed specifically for you.

How far in advance should I order a couture piece?

We recommend beginning the couture process several months before your event to allow adequate time for design, production, and fittings.

Can I book a private consultation?

Yes. Private consultations are available by appointment.

Do you work with bridal clients?

Yes. We create custom bridal, evening, and special occasion designs for clients seeking a highly personalized experience.

Brand Philosophy

What inspires HEBA ELKADY?

HEBA ELKADY draws inspiration from heritage, artistry, architecture, and the beauty of timeless craftsmanship, creating pieces that blend elegance, modernity, and individuality.

What makes HEBA ELKADY different?

We believe luxury is found in thoughtful design, exceptional craftsmanship, and meaningful details. Every piece is created to be treasured, worn with confidence, and remembered long after the occasion has passed.

Do you create modest designs?

Yes. Modesty is an integral part of the HEBA ELKADY aesthetic. Many designs feature elegant coverage, refined silhouettes, and thoughtful construction while maintaining a luxurious and contemporary feel. Custom modifications may also be available upon request.